Privacy Policy
Privacy Policy
Last updated: 27/11/2025
This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our accident management services. We are committed to safeguarding your privacy and ensuring your data is handled lawfully, fairly, and transparently.
1. Who We Are
We are an accident management company providing services such as claims handling, vehicle repairs, replacement vehicles, legal support, and liaison with insurers and third parties.
Data Controller: Ami accident management
Address: Kemp House, 152 - 160 City Rd, London EC1V 2NX
Contact: 07765575565
2. Information We Collect
We may collect and process the following types of personal data:
Personal Identification Data
Full name
Date of birth
Address
Contact details (phone, email)
Accident & Claim Information
Incident details
Vehicle registration and ownership data
Insurance information
Photographs, dashcam/CCTV footage, or witness details
Police reference numbers
Financial Information
Payment details (for recoveries or excess payments, if required)
Technical & Communication Data
Call recordings
Emails, messages, or forms submitted
IP address or website usage (if using our website)
3. How We Use Your Information
We use your personal data to:
Process and manage your accident claim
Provide vehicle recovery, repair, and replacement services
Communicate with insurers, repair centres, solicitors, and third parties
Verify your identity and prevent fraud
Improve our services and comply with legal obligations
Handle complaints or disputes
Maintain internal records
We only use your data when we have a lawful basis—such as performing a contract, complying with legal duties, or with your consent.
4. Sharing Your Information
We may share your information with trusted parties when necessary to provide our services:
Your insurer or the at-fault insurer
Vehicle repair centres and recovery agents
Replacement vehicle providers
Solicitors or legal representatives
Medical experts (if required for injury claims)
Regulatory authorities or law enforcement (when legally required)
IT, software, and communication service providers
We never sell your personal data.
5. How We Store and Protect Your Data
We take data security seriously. Your information is stored securely using encrypted systems and access controls. We regularly review our cybersecurity measures to prevent:
Unauthorised access
Loss or theft of data
Unlawful processing
Accidental damage or destruction
6. Data Retention
We keep your personal information only for as long as necessary, typically:
6–7 years for insurance and legal purposes
Longer if legally required (e.g., ongoing litigation)
After this period, data is securely deleted or anonymised.
7. Your Rights
Under UK GDPR/Data Protection laws, you have the right to:
Access your personal data
Request corrections to inaccurate data
Request deletion (where applicable)
Withdraw consent (where consent is the basis for processing)
Restrict or object to processing
Request data portability
Make a complaint to the ICO
To exercise these rights, contact us at: [Insert Email].
8. Cookies & Website Tracking
(If applicable.)
We may use cookies or tracking technologies to improve website performance, analyse traffic, and enhance user experience. You can adjust your cookie preferences via your browser settings.
9. Changes to This Privacy Policy
We may update this policy from time to time. The latest version will always be available on our website or by request.
10. Contact Us
If you have questions about this Privacy Policy or how we use your data, please contact us:
Amiaccidentmanagement@gmail.com
Email: info@amiaccidentmanagement.com
Phone: 07765575565
Address: 252-260 city road, london, EC1V 2NX